Pharmacy Services Administrative Organizations Help Support Independent Pharmacies in Patient Care Excellence

OVERLAND PARK, Kan.–(BUSINESS WIRE)–lt;a href=”” target=”_blank”gt;#CommunityPharmacieslt;/agt;–For decades, independently owned pharmacies have maintained a reputation
for locally rooted, personalized service. And in an increasingly
competitive market, national chains have begun to put a premium on the
consumer experience.

“For today’s community pharmacist, dedicating more face-to-face time
with patients is no longer just a service ideal – it is now an
operational necessity to stay competitive in market, even against
national chain rivals,” said Candace Sullivan, vice president of
Customer Experience for Pharmacy First, a national network of more than
2,300 independent pharmacies.

For community pharmacists, this is where a Pharmacy Services
Administrative Organization (PSAO) can help by providing operational
support that allows pharmacies to focus on customer service. In
alignment with this position, Pharmacy First recently published “Partnerships
for Better Business
,” a white paper that explores how a
high-functioning PSAO can help independent pharmacists balance the many
tasks of running a business with the need to provide even deeper levels
of customer care.

According to a study published in Pharmacy
, high-risk patients see their pharmacist an average of 35
times a year, compared with four visits to their primary care physician
and nine to specialists. The 2018
NCPA Digest
found independent pharmacies are increasingly providing
services such as immunizations, blood pressure monitoring, and
medication therapy management and adherence.

“A higher level of care leads to better patient outcomes. By freeing the
pharmacy from time-consuming administrative tasks, the right PSAO
partner helps independent pharmacies focus on nurturing customer
relationships and increasing their impact on individual and community
health,” Sullivan said.

for Better Business
” examines a PSAO’s ability to help independent
pharmacies cater to their customers, drive clinical improvement and
boost quality by:

  • handling time-consuming business functions such as claims
    reconciliation and credentialing
  • negotiating third-party contracting with more favorable reimbursement
    terms and conditions
  • providing meaningful, data-based insights into the pharmacies’
    clinical performance and productivity that help maximize medication
    adherence and reduce gaps in therapy

About Pharmacy First

Serving over 2,300 independent pharmacies in the U.S. and Puerto Rico,
Pharmacy First provides services and support to keep its members
competitive in an evolving market. Pharmacy First eases the
administrative overhead of independent pharmacy operations by assisting
with credentialing, third-party contract management and reconciliation,
quality assurance, medication adherence services and more.


Pharmacy First
Adam Lee