Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Training Course (October 16, 2023) –

Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Training Course (October 16, 2023) –

Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Training Course (October 16, 2023) –

DUBLIN–(BUSINESS WIRE)–The “Working with Emotional Intelligence in the Pharmaceutical and Biopharma Industry Training Course” conference has been added to’s offering.

This one-day course addresses our own Emotional Intelligence (EI) and how we can better understand ourselves and interpret others to communicate and influence even more effectively in the Pharmaceutical and Biopharma Industry.

In today’s competitive workplace, we are not only being assessed on our technical skills, but also on how well we understand and handle ourselves and relate to others – our emotional intelligence.

This course will provide you with the skills to be more self-aware and choose to manage your reactions. It also gives you the skills to assess others’ emotions more effectively and deal with them successfully for enhanced performance.

Emotional Intelligence is essential for all the relationships we have – whether with internal colleagues, external bodies or suppliers to be maximally effective.

This practical and interactive emotional intelligence training will increase your self-awareness and develop your interpersonal skills so you come across with a positive impact and influence whatever the situation.

You will learn how to build a better rapport with individuals, read and interpret their emotions and handle situations more effectively in the workplace.

The course is a highly interactive combination of theory, activities, exercises, and practical applications working on your real-life scenarios so you can develop your learnings for your benefit.

Pre-course work

In order to benefit most from the course, delegates will need to complete two self-assessments and bring their results with them at the beginning of the course.

Who Should Attend:

This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings, including highly regulated industries such as pharmaceuticals, biotechnology, medical devices, veterinary, legal and other professional industries.

Benefits of attending

By the end of this course, you will be able to:

  • Manage and work with people more effectively by understanding and respecting their emotions
  • Understand key EI skills
  • Be more adaptable to how others think and what different perspectives they have
  • Practice several styles of influencing models to promote more emotionally effective conversations resulting in successful influence


Goleman’s emotional intelligence model

  • Identifying and understanding the main concepts and the impact on behaviour
  • Working with Emotional Intelligence – the key competencies

Listening techniques for influencing

Scripting technique persuading

  • A simple structure to enable you to state your needs clearly and concisely without being too aggressive or apologetic

Relationship management

  • Adapting your communication style to take account of others. Tools such as Stakeholder Agenda Analysis and Social Styles help you to identify which style will be more appropriate for use in a given situation
  • Critical thinking approach

Self-management and understanding the psychology

  • How to regulate your internal experience

The solution-focused approach

  • Focusing on the solution is focusing on success.
  • The “third” conversation technique to help you to be more objective

Action planning


Laura Brown

Pharmaceutical QA and Training Consultant

University of Cardiff

Dr Laura Brown MBA, BSc,PhD, is a Pharmaceutical QA and Training Consultant, Course Director for the MSc in Clinical Research, School of Pharmacy at the University of Cardiff. She has more than 20 years’ experience of quality assurance in the pharmaceutical industry and has worked for several companies, including GSKs Hoechst Marion Roussel, Farmitalia and Phoenix International.

She has a particular expertise in quality assurance including risked based approaches to quality systems, data Integrity and project management in the pharmaceutical industry. She regularly writes on pharmaceutical regulatory issues including “The Planning of International Drug Development”, in the Clinical Research Manual, Euromed and the “Impact of Brexit”, RQA Journal 2017.

For more information about this conference visit

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