TÜV Rheinland has extended the existing ISO 9001 certification of the DocMorris quality management system for the procurement and shipment of prescription, pharmacy-only, and over-the-counter pharmaceutical products to include temperature-controlled delivery of medicines that require refrigeration. As part of an audit, both the documentation and the activities on site were checked for compliance with the specifications. TÜV Rheinland analysed the entire transport process, from picking the products to delivery to the end customer via special carriers. DocMorris meets all the necessary requirements, so the existing cold chain process was audited and certified.
Strict requirements apply to the packaging, transport, and delivery of pharmaceuticals, which all pharmacies must meet when shipping them to or within Germany. In addition, there are legal requirements for maintaining specific temperature ranges for selected medicines. Medicines that require refrigeration must be stored and transported in a temperature range of 2 to 8 degrees Celsius. For most other medicines, normal ambient temperatures of 15 to 25 degrees Celsius are sufficient. DocMorris has been implementing the necessary operational measures for years and meets quality standards that exceed the legal requirements currently in force in Germany.
In DocMorris’ fully air-conditioned logistics centre, all pharmaceuticals are always stored under controlled temperature conditions. In addition, storage, packaging, and transport are monitored in a multi-stage system. Medicines that require refrigeration are always transported directly to the customer in refrigerated trucks belonging to a specialist service provider, with the appropriate documentation. Even preparations that do not require continuous refrigeration are protected from extreme temperatures during transport if necessary. To this end, DocMorris uses a special temperature screening system: once a delivery is ready for dispatch, an automatic web service checks the weather conditions along the package’s route. If very high temperatures are expected in summer or very cold temperatures in winter, the package is additionally insulated or provided with cooling elements.
The extended ISO 9001 certification by TÜV Rheinland once again confirms DocMorris’ high-quality standards in the shipment of pharmaceuticals.
Further information on certification can be found at: ID-Nr. 0000040681: DocMorris N.V. – Certipedia
Media contact DocMorris
Torben Bonnke, Director Communications
Email: media@docmorris.com
Phone: +49 171 864 888 1
DocMorris
DocMorris stands for customer-centred, innovative services and a wide range of digital healthcare products. These range from quickly making appointments to see a doctor online on the TeleClinic telemedicine platform to pharmaceutical advice and the supply of prescription and over-the-counter medicines and healthcare products from Germany’s best-known online pharmacy. In addition, there is the marketplace with a broad complementary range of remedies and aids as well as products from the areas of nutrition, beauty and family. DocMorris thus provides its customers with easy access to comprehensive healthcare services in one place with just one click. In the Germany segment, the Swiss company DocMorris AG generated external sales of CHF 1,122.6million in 2025 with 11 million active customers.